Administrator Instructions

Record Your Group Greeting

From the phone subscribed to the service: 

1. Dial *99 or xxx-6000 (xxx=exchange prefix).

2. Listen to the recording explaining that you must record a group greeting.

3. Wait until the end of the recording, then press * to administer the group greeting.

4. Enter your password and then #.

5. Press 4 to record your group greeting.

6. Record your greeting.  When finished
recording, press #.
For example, “You have reached the Doe residence.  To leave a message for John, press 1.  To leave a message for Jane, press 2.”

7. Press 2 to keep your greeting.

 

Change an Existing Group Greeting

From the phone subscribed to the service: 

1. Dial *99 or xxx-6000 (xxx=exchange prefix).

2. When prompted to enter your mailbox ID, press * to administer the group greeting.

3. Enter your password and then #.

4. Press 4 to record your group greeting.

5. Record your greeting.  When finished
recording, press #.

6. Press 2 to keep your greeting.

General User Instructions

Access Your Voice Mailbox

From the phone subscribed to the service: 

1. Dial *99 or xxx-6000 (xxx=exchange prefix).

2. Enter your single digit sub-mailbox ID (1-9).

3. If prompted, enter your password and then #.

 

From a different phone:

1. Dial *99 xxx-6000 (xxx=exchange prefix).

2. When voice mail answers press * *.

3. Enter your 7-digit mailbox number (telephone number).

4. Enter your single digit sub-mailbox ID (1-9).

5. Enter your password and then #.

 

Record Your Sub-Mailbox Greeting

1. Access your voice mailbox.

2. Press 9 for the mailbox setup menu.

3. Press 1 for greeting options.

4. Press 4 to record your greeting.

5. Record your greeting and then press #.

6. Press 2 to keep your greeting.

 

Change Your Sub-Mailbox PIN

1. Access your voice mailbox

2. Press 9 for the mailbox setup menu.

3. Press 2 to change your password.

4. Enter your new password and then press #.

5. When prompted to verify the password, enter it again and then press #.

Some Things to Know Before You Begin:

Using ‘United Telephone Company’ Voice Mail

√ One person’s mailbox is assigned the Administrator of the group greeting for your sub-mailboxes.  Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

 

 

√ Once the group greeting is recorded, each sub-mailbox ‘owner’ may record a personal greeting and assign a personal PIN to make their sub-mailbox uniquely their own.

Retrieve Messages From Your
Sub-Mailbox

1. Access your voice mailbox.

2. Your first new message may play
immediately.  If not, press 1 to listen to your messages.  You will hear the announcement “You have x new messages and x saved messages.”

3. Press 1 to listen to new messages.

4. Press 2 to listen to saved messages.

 

 

When Retrieving Messages, You Can:

Press 1      Play the message again

Press 2     Save the message and play the next

Press 3     Delete the message and play the next

Press 4     Save the message as new

Press 5     Reply to the message*

Press 6     Forward the message to another                 mailbox*

Press 7     Skip backward in the message

Press 8     To pause the message

Press 9     To skip forward in the message

 

* Voice Mail package must be set to allow this
capability.