Technical Support
United Telephone Company offers 24/7 technical support.
Our professional and highly skilled technicians are always available to answer any of your technical needs.
Call on us anytime. 1-800-779-2227 option 2
Or send an email to support@united.net
Here are some online tips.
From the Repairman
Telephone service problems can result from a number of different factors. Often your telephone service problem is a simple one that you can quickly identify and fix yourself saving you time and money.
Basically, telephone repairs fall into two categories:
The telephone lines and facilities from the Network Interface Device
(little gray box generally located on the exterior of your home)
to the street are the responsibility of United Telephone Company
for maintenance purposes.
The wire which extends from the Network Interface Device into your home as well as all other inside wiring including telephone
jacks, equipment and telephone cords are your responsibility for needed repairs (equipment or inside wire maintenance plans may
provide additional coverage). Often, you can identify and fix problems inside your home yourself.
Before you call for repair assistance, try the Quick Troubleshooting Tips below to help determine the cause of your service interruption.
QUICK TROUBLESHOOTING TIPS
1: Noise or static on the line? You can quickly determine if the source of the noise or static problem is in your home by plugging a standard working telephone set in the test jack of the Network Interface Device described above. If the line sounds clear from the test jack, the source of your noise problem is in your home. Th rough a process of elimination, you can find the source of your trouble and restore a clear line. Try disconnecting each telephone set and related equipment (answering machines, computer modems, fax machines, satellite tv, web tv, burglar alarms, etc.) one at a time from the telephone jack. Check for noise on a diff erent set after unplugging each piece of equipment. If the noise stops, the static problem is most likely associated with the last piece of equipment you unplugged. Keep the problem piece of equipment disconnected from the line until it is repaired or replaced.
2: No dial tone on any of your telephones? The problem may be in the telephone line outside your home or business, If you locate your Network Interface Device (NID) and can access the test jack, connect a working telephone set to it. If you connect a telephone to the NID and hear dial tone, the problem is most likely associated with your telephone sets, jacks, equipment or inside wiring (follow steps outlined above for Noise or static on the line? listening for returning dial tone instead of the disappearance of noise or static).
3: Dial tone on some but not all telephones? Chances are the service outage you are experiencing is due to telephone related equipment failure in your home or business. Disconnect the non-working telephone equipment and reconnect it to a telephone jack that has a working telephone. If there is still no dial tone, the problem is in the telephone set. If you get a dial tone, the problem is most likely associated with the inside wiring or telephone jack.
4: Do you have a cordless phone? If so, unplug it (including any electrical transformer) and then try your other telephones. Check to see if the problem still exists.
5: Do you have a problem with your Caller ID display unit? Check to see that it is properly connected and that the batteries are fresh. Caller ID service also requires subscription to this feature from your local service provider.
